Privacy policy

At W18 Workwear, we are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use and protect your information when you visit our website or place an order with us.

This policy is written in accordance with the UK GDPR and the Data Protection Act 2018.

📌 Who We Are

W18 Workwear
Supreme Business Park
Unit 12
Manchester
M19 3JP
United Kingdom

📧 Email: info@w18workwear.co.uk

📂 What Personal Data We Collect

We may collect and process the following personal data:

• name and business name
• billing and delivery address
• email address and phone number
• order details and customisation information
• artwork files uploaded for print or embroidery
• payment and transaction information (processed securely by third-party providers)
• technical data such as IP address, browser type and cookies

We only collect data that is necessary to provide our services.

🎯 How We Use Your Data

We use your personal data to:

• process and fulfil your orders
• prepare artwork, proofs and customisations
• communicate with you about your order
• provide customer support
• manage payments and invoicing
• improve our website and services
• meet legal and regulatory obligations

We do not sell or rent your personal data to third parties.

⚖️ Legal Basis for Processing

We process your data under one or more of the following legal bases:

• performance of a contract (processing your order)
• legal obligation (accounting, tax, consumer law)
• legitimate interest (customer support, service improvement)
• consent (cookies and marketing communications, where applicable)

💳 Payments

Payments made on our website are handled securely by third-party payment providers.
We do not store or process full card details on our servers.

🤝 Sharing Your Data

We may share your data only with trusted third parties where necessary, including:

• payment processors
• courier and delivery services
• website hosting and IT providers

All third parties are required to handle your data securely and in line with data protection laws.

📁 Artwork & Uploaded Files

Artwork and logo files uploaded for customisation are:

• used only for the purpose of fulfilling your order
• stored securely
• retained only as long as necessary for production, reorders or legal requirements

If you return as a customer, previously paid artwork may be reused at the same size, as outlined in our Price Guide.

🍪 Cookies

Our website uses cookies to improve functionality and user experience.
For full details, please see our Cookie Policy.

🔐 How We Protect Your Data

We use appropriate technical and organisational measures to protect your data, including:

• secure servers
• access controls
• encrypted connections (SSL)

Despite our best efforts, no online transmission can be guaranteed 100% secure.

⏳ Data Retention

We keep personal data only for as long as necessary to:

• fulfil orders
• meet legal, tax and accounting obligations
• resolve disputes

When data is no longer required, it is securely deleted.

🧾 Your Rights

Under UK GDPR, you have the right to:

• access your personal data
• request correction of inaccurate data
• request deletion of your data (where applicable)
• restrict or object to processing
• request data portability

To exercise any of these rights, please contact us at
📧 info@w18workwear.co.uk

🔄 Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be published on this page with an updated revision date.

📬 Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

📧 info@w18workwear.co.uk