The Order Process
From Order to Delivery - How It Works
Ordering branded workwear should be straightforward. At W18 Workwear, we’ve created a clear step-by-step ordering process that takes you from choosing your garments and adding customisation through to production and delivery.
Printing and embroidery are produced in-house, giving us direct control over personalisation, quality checking and production. Along the way, we’ll show you what to expect and contact you if anything needs clarification before your order moves forward.
step 1
START ORDERING YOUR BRANDED WORKWEAR
Start by choosing the garment that best suits your team, role or working environment. Select the colour, size and quantity you need, then review the available product options before moving on to personalisation.
Each product page shows the available colours, sizes, garment details and customisation options to help you make the right choice.
step 2
Add Your Customisation
Once you’ve chosen your garments, select Add Customisation to start personalising your order.
You can then choose whether you want to add text or a logo, select the available decoration method, and continue to the positioning and artwork options shown for that product.
step 3
Add Text or Upload Logo
For text:
- enter the wording you want to add
- choose the available font, style and colour options
- select the required position on the garment
For a logo:
- upload your artwork when using a new logo
- use the highest-quality file available
- returning embroidery customers can reuse an existing approved embroidery file
- no additional embroidery setup fee applies when the same logo is used at the same size
If the artwork or embroidery size changes, a new setup fee may be required.
Not sure how to prepare your file? See our Artwork Guidelines before uploading.
step 4
Select Placement and Decoration Type
Choose where your design should appear using the available personalisation positions shown for the product, such as chest, back, sleeve or other supported locations.
Then select the decoration method available for that garment:
- Embroidery for a stitched, professional finish
- DTF Print for detailed, full-colour designs
Available positions and decoration methods can vary between products.
Not sure which option is best? Visit our Embroidery or Print pages to compare the two methods.
step 5
PAYMENT & CONFIRMATION
Choose your delivery method and complete payment securely at checkout.
Once your order and payment are confirmed, you’ll receive an order confirmation by email with the details of your purchase.
For embroidery orders, production will begin once any required embroidery proof has also been approved.
If we need clarification about your artwork, garment selection or customisation, we’ll contact you before production starts.
step 6
Proof and Approval
For embroidered logos, including large embroidered logos, we prepare and email a digital proof showing the design, size and intended placement. Embroidery production begins only after the required proof has been approved.
A separate proof is optional for embroidered text and print customisations. You can review your design while personalising your garment before checkout. This on-screen preview is for guidance and is not an exact production proof.
Where proof approval is required, the production timer pauses from the time the proof is sent until approval. It then resumes without resetting the time already elapsed.
step 7
PRODUCTION
Once your order, payment and any required embroidery proof have been confirmed, we move your garments into in-house production.
Printing and embroidery are completed using professional equipment at our UK facility. Each garment is checked for positioning, alignment and overall finish before it is packed for dispatch.
Please note:
- on-screen previews are for guidance only
- final positioning may vary slightly depending on garment size and construction
- minor differences between garments are a normal part of the production process
step 8
DISPATCH AND DELIVERY
Once your order has passed final quality checks, it is packed and prepared for dispatch.
Your available delivery options are shown at checkout. Once dispatched, you’ll receive confirmation and tracking information where available.
Please note:
- delivery times are separate from production times
- production may take longer if artwork changes or embroidery proof approval is delayed
- Express Dispatch is available on eligible orders only
For current delivery methods, charges and estimated times, see our Delivery page.
🧾 Why Businesses
Choose W18 Workwear
- clear step-by-step ordering process
- in-house printing and embroidery
- digital embroidery proof before production
- No minimum order
- clear pricing and customisation options
- UK-wide delivery with Express options available
From choosing your garments to final dispatch, we keep the ordering process clear, practical and easy to follow.
💬 COMMON QUESTIONS ABOUT ORDERING BRANDED WORKWEAR
Do I have to approve my design before production?
Approval is required for Embroidery Logo and Large Embroidery Logo. We email you a digital proof showing your logo, size and intended placement before stitching begins.
A separate proof is optional for Embroidery Text, Print Logo and Print Text. The live on-screen preview in our customiser is for guidance and is not an exact production proof.
When does production time start?
Production begins once your order and payment are confirmed and, for embroidery orders, any required proof has been approved.
Artwork changes, missing information or delayed proof approval may extend the production time.
Can I place an express order?
Express production is available on eligible orders, subject to garment availability, quantity and customisation requirements.
For current limits, turnaround times and conditions, see our Express Dispatch page.
Will I receive updates?
Yes. You’ll receive an order confirmation by email, and we’ll contact you if we need any clarification.
For Embroidery Logo and Large Embroidery Logo, we also email your digital proof for approval before stitching begins. Proof approval is optional for Embroidery Text, Print Logo and Print Text.
We’ll notify you when your order is dispatched or ready for collection. Tracking details will be included where available.