• Quality First
  • Transparent Pricing
  • UK Based & Reliable
  • Personal Service
  • In-House Print & Embroidery
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Delivery

Reliable UK & European Delivery, Clear Rules and Tracking

UK delivery from W18 Workwear is available across England, Scotland, Wales and Northern Ireland, with European delivery also available.

Please remember that delivery time is separate from production time. Your order must first be personalised, quality-checked and dispatched before the courier delivery timeframe begins.

Our printing and embroidery are produced in-house, helping us keep the production process organised before your order is handed over to the courier.

🇬🇧 UK DELIVERY

We deliver throughout the UK using Royal Mail and DPD, depending on the service selected and the size of your order.

Delivery areas:

  • England
  • Scotland
  • Wales
  • Northern Ireland

Standard UK delivery pricing is the same for Northern Ireland as for the rest of the UK.

European delivery is also available. See our delivery options for pricing and estimated transit times.

🚛 Standard Delivery

  • Royal Mail: 1–3 working days after dispatch
  • Cost: £5.99
  • Free on orders over £150

📦 EUROPEAN DELIVERY

We deliver across Europe using DPD or Royal Mail.

  • available across Europe
  • flat delivery charge of £20
  • sent using DPD or Royal Mail
  • tracked delivery
  • estimated delivery time: 5–10 working days after dispatch

UK free delivery offers do not apply

European orders may be subject to import VAT, customs charges or local duties. These charges are the responsibility of the customer and are not included in the W18 Workwear delivery charge.

Express Dispatch can be used for eligible European orders, but it speeds up production only and does not reduce the international courier delivery time.

⚡ Express Delivery

For customers who need faster courier delivery after dispatch, we offer express delivery using DPD or Royal Mail, depending on the service available for your order.

  • express courier service after dispatch
  • Cost: £5.99
  • fully tracked delivery
  • the delivery timeframe begins only after production is complete and your order has been dispatched

Please note that Express Delivery does not speed up production.

If you need your order to be produced sooner, see our Express Dispatch service.

🧵 Production vs Delivery Time

Production and delivery are separate stages of your order.

Standard production takes 5–10 working days. Express Dispatch reduces production to up to four working days on eligible orders.

Orders confirmed before 12:00 noon can start that working day. Orders confirmed at 12:00 noon or later start on the next working day. Working days exclude weekends and England bank holidays.

If your order requires embroidery proof approval, the production timer pauses while we await your approval and then resumes. Artwork changes or missing information may also extend production time.

Courier delivery begins after dispatch:
• Standard UK delivery: typically 1–3 working days.
• European delivery: typically 5–10 working days.

Choose your delivery service at checkout. For faster production, see Express Dispatch.

📍 Delivery Address

Please check your delivery address carefully before placing your order.

Orders are dispatched to the delivery address provided at checkout, so make sure the postcode, building number, company name and any other relevant details are correct.

If you notice an error after ordering, contact us as soon as possible. We may be able to update the address before dispatch, but once the parcel has been handed to the courier, changes may no longer be possible.

W18 Workwear cannot be responsible for delays or failed deliveries caused by incorrect or incomplete address information supplied with the order.

🔎 Tracking Your Order

Once your order has been dispatched, you’ll receive a dispatch confirmation by email.

Where tracking is available, the email will include the relevant tracking details so you can follow the progress of your delivery.

Please note:

  • tracking updates are provided by the courier
  • tracking information may take a short time to become active after dispatch
  • delivery estimates are provided by the courier and can occasionally be affected by delays outside our control
  • if you have any concerns about your delivery, contact us and we’ll help where we can

⚠️ Important Delivery Information

Courier delays can occasionally happen after an order has been dispatched.

If your parcel appears to be delayed, please check the tracking information first. If there is no useful update or the parcel has not arrived within the expected delivery window, contact us and we’ll help investigate the shipment with the courier.

Please note:

  • courier delivery times are estimates and are separate from our production times
  • delays caused by weather, transport disruption, customs or other courier-related issues may be outside our direct control
  • European deliveries may take longer if a parcel is held for customs processing
  • missing or delayed parcels should be reported as soon as possible

We’ll always do our best to help resolve delivery issues quickly.

❓ Need Help With Delivery?

If you have a question about delivery options, tracking, a delayed parcel or an urgent order, please contact us and we’ll be happy to help.

You can reach us at:

📧 info@w18workwear.co.uk

When contacting us about an existing order, please include your order number where possible so we can check the details more quickly.