Help Centre
Everything you need, all in one place
Welcome to the W18 Workwear Help Centre.
Here you’ll find clear answers and guidance covering every stage of your order — from choosing the right product and artwork preparation to delivery, returns and after-sales support.
We’ve designed this section to save you time and make ordering custom workwear simple and stress-free.
🧭 Getting Started
New to W18 Workwear?
If this is your first order, these pages will help you get started quickly:
- What We Do – Learn how we personalise workwear with embroidery and print
- Artwork Guidelines – How to prepare logos and text for best results
- Size Guides – Find the right fit before placing your order
- Price Guide – Clear pricing with no hidden costs
🛒 Ordering & Production
Learn how your order is processed from start to finish:
- The Order Process – Step-by-step guide to placing an order
- Embroidery – How embroidered logos are prepared and approved
- Print – Information about our DTF printing service
- Express Dispatch – Priority production for urgent orders
All production is completed in-house in the UK for full quality control.
🚚 Delivery & Returns
Information about shipping, timelines and what to do if something isn’t right:
- Delivery – UK shipping options and times
- Express Dispatch – Fast turnaround service
- Returns – Returns policy for personalised and plain items
Our policies are fully compliant with the UK Consumer Rights Act 2015.
❓ Frequently Asked Questions
Many common questions are answered on our FAQs page, including:
- artwork and logo setup
- production times
- pricing and bulk discounts
- proof approval
- washcare and durability
If you can’t find the answer you’re looking for, we’re always happy to help directly.
🧺 Product Care & After-Sales
To keep your workwear looking professional for longer:
- Washcare – How to care for embroidered and printed garments
Proper care extends the life of your workwear and protects your branding.
🔒 Legal & Policies
For transparency and peace of mind:
💬 Still Need Help?
If you have a question that isn’t covered here, please contact us directly.
We aim to respond to all enquiries within 1 working day.
Real support from real people — because we make your workwear ourselves.